Phoenix Pavilion Hot Spring Hotel

I enjoyed the onsen so much. And also, deep appreciation to the driver who suggested that I grab dinner beforehand as there are not many dinner options in walking distance from the hotel, then give the hotel a call when I needed picking up from Carrefour. Hotel pre-dropped my luggage in my room. Very thoughtful. Then on the day I checked out, I left my bags with the hotel for safe keeping, and went hiking in Yangmingshan, fell and got injured, so by the time I made it back down the mountain I was very tired. The staff kindly ferried my bags to Xinbeitou MRT where I was at. Caring and Great service I would stay here again! And the onsen water was great.

We had an excellent stay at this hotel. The organization was top-notch, and before our check-in, the hotel reached out to provide all necessary information. They even offered a free shuttle service from the closest MRT station, which made our arrival stress-free. The rooms were spacious, very clean, and the outdoor bath was amazing. The staff was incredibly helpful and went above and beyond whenever we had questions, assisting us with restaurant recommendations, taxi bookings. While the hotel is situated uphill, it's very close to the city center, just a few minutes' drive away. There's also a small supermarket within a 3-minute walking distance, which was convenient for any quick necessities. We will definitely come back next time!

1. The location of the hotel is perfectly situated at a corner of New Beitou that is away from the hustle and bustle of traffic. 2. The free shuttle van service is really helpful as it can ferry you to different places. I asked the driver for breakfast recommendations and he dropped me off at this store near the metro station. The driver was really friendly! 3. The room design is inspired by Japanese traditional homes. It gives off a very warm feeling. 4. The hot spring water from the taps are naturally derived. The hot spring tub is big and provides a relaxing experience.

This hotel played a big part in my trip to Taiwan, which was even better than I expected. I would like to thank the staff member Lin for her kindness and generosity in accommodating my hotel reservation mistake before departure. I would also like to thank the staff member who kindly greeted me when I checked in, and the gentleman who helped me pick up from XINBEITOU Station to the hotel. I also have a slight problem with my credit card payment at the JIUFEN store, and I would like to express my deepest gratitude to the staff member who willingly helped me solve the problem. A truly impressive trip to TAIWAN! I want to go again already! Thank you again.

Lovely little hotel. Private thermal hot tub outside the room was fantastic. Spotlessly clean, free coffee & bottled water available 24/7 in reception. We arrived by car the Hotel got us a space right outside. Free Shuttle Bus drops you into town if you need it but it's only 8 mins on foot. Perfect location easy walk to the hot spring and attractions. Didn't book breakfast there's a Starbucks & McDonald's and plenty of breakfast options in the town Fantastic value.